CRMs are not enough anymore, you need a Customer Data Platform.
What is a Customer Data Platform?
Not unlike a CRM, a CDP collects customer data.
But the similarities end there, with two crucial differences:
- All users: CRMs focus on known or potential customers, CDPs track all users, anonymous or identified.
- All data: instead of structured data collected manually or semi-manually, CDPs ingest data produced by any channel: online or offline, structured or unstructured.
More importantly, CDPs handle identity resolution allowing you to create a unified profile of your customers and audience across all channels.